🛍️ HussainMart – Return, Refund & Exchange Policy

At HussainMart, we want to make sure that every customer receives the correct product in good condition. Please read the following return and refund conditions carefully.

1. ⌚ Smart Watches & Fancy Watches

Smart Watches and Fancy Watches are returnable only under the following conditions:

✅ Return / Refund / Exchange Accepted

You can raise a claim if:

• • 📦 The product is received damaged or broken.

• • ⚙️ The product has a manufacturing defect.

• • 🔄 A wrong product has been delivered.

❌ Return / Refund / Exchange Not Accepted

If the product is received in proper condition and is working correctly, return/refund/exchange will not be accepted for:

• • 😕 Product not liked

• • 🎨 Colour or design not liked

• • 🔄 Change of mind

• • 📏 Size or personal preference

• • ❌ Ordered by mistake

• • 📝 Any other reason

🎧 2. Mobile Accessories & Gadgets

This category includes:

📱 Mobile Accessories
🎧 Earphones & Headphones
🔌 Chargers & Cables
⌚ Smartwatch Belts/Straps
🔋 Other Gadgets & Accessories

✅ Return / Refund / Exchange Accepted

You can raise a claim if:

• • 📦 Product is received damaged or broken.

• • ⚙️ Product is received defective.

• • 🔄 Wrong product is received.

❌ Not Accepted

If the product is correct, undamaged and working properly, return/refund/exchange will not be accepted for any other reason, including:

• • 😕 Product not liked

• • 🔄 Change of mind

• • 🎨 Colour/design preference

• • 📝 Any personal or other reason

🏷️ 3. Branded Products

Special conditions apply to branded products.

🔧 Manufacturing Defect

If a branded product has a manufacturing defect, the customer must visit the brand’s authorized service centre for inspection and resolution.

HussainMart will provide reasonable support, such as:

• • 🤝 Guidance regarding the service process

• • 🧾 Invoice/purchase support where applicable

• • 📞 Reasonable assistance with the brand warranty process

Repair, replacement or warranty approval will be handled according to the respective brand’s warranty policy and service-centre inspection.

📦 Damaged or Wrong Branded Product

If a branded product is:

• • 💥 Received damaged/broken, or

• • 🔄 The wrong product is delivered,

you can raise a return/refund/exchange claim, subject to verification and approval.

❌ Other Reasons

If the branded product is received in proper condition, return/refund/exchange will not be accepted because of:

• • 😕 Product not liked

• • 🎨 Colour/design not liked

• • 🔄 Change of mind

• • 📝 Any other personal reason

🚨 4. Open Box Delivery

If your order is delivered through Open Box Delivery, please carefully inspect the product before accepting the delivery.

Once an Open Box Delivery has been inspected and accepted, claims for issues that could reasonably have been identified during the open-box inspection will generally not be accepted, including:

• • 💥 Damaged/broken product

• • ⚙️ Defective product

• • 🔄 Wrong product

• • 📦 Missing items/accessories

• • 📝 Other visible issues

👉 Customers are requested to check the product carefully in front of the delivery person before accepting an Open Box Delivery.

📸 5. Return Claim Verification

For damaged, defective or wrong-product claims, HussainMart may request:

📹 Unboxing video
📸 Clear product photographs
📦 Packaging photographs
🏷️ Shipping-label photograph
🔢 Serial number/IMEI, where applicable
🧾 Order/invoice details

Every claim will be verified before approval.

Submitting a claim does not automatically guarantee a return, refund or exchange.

🔍 6. Important Conditions

A claim may be rejected if:

❌ The reported issue cannot be verified.
❌ The product was damaged after delivery due to customer handling.
❌ The product has been misused, modified or tampered with.
❌ Required proof/evidence is not provided.
❌ The request does not fall under the applicable return/warranty conditions.

📋 Quick Summary

⚠️ Important Note

All return, refund and exchange claims are subject to product verification, applicable brand warranty terms and applicable laws.

HussainMart reserves the right to verify each claim before approving a return, refund or exchange.

At Hussainmart, we understand that sometimes you may need to cancel an order. You can request cancellation subject to the conditions below.

Cancellation Policy

1. Cancellation Before Order Processing

You may request cancellation of your order before the order has been processed or shipped.

To request cancellation, please contact our customer support as soon as possible and provide your order number.

2. Cancellation After Shipment

Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible.

If the product is eligible for return, you may request a return after delivery in accordance with our Return & Refund Policy.

3. Cancellation by Hussainmart

Hussainmart may cancel an order in certain situations, including:

• • Product being unavailable or out of stock

• • Incorrect or incomplete delivery information

• • Delivery location being outside our serviceable area

• • Pricing or product information errors

• • Suspected fraudulent or unauthorized transactions

• • Other circumstances beyond our reasonable control

If Hussainmart cancels a prepaid order, the amount paid for the cancelled order will be refunded to the original payment method, subject to the applicable payment-processing timelines.

4. Refund for Cancelled Prepaid Orders

If your cancellation request is accepted before shipment, any eligible prepaid amount will be refunded to the original payment method.

The actual time taken for the refund to appear in your account may depend on the payment gateway, bank or card issuer.

5. Cash on Delivery Orders

For Cash on Delivery orders, if the cancellation request is accepted before dispatch, no payment will generally be required.

Once a COD order has been shipped, cancellation may not be possible and the applicable return policy may apply after delivery.

6. Order Modification

If you need to change your delivery address, phone number, product quantity or other order details, please contact us as soon as possible.

We will try to accommodate changes before the order is processed or shipped. Changes may not be possible after dispatch.

7. How to Request Cancellation

To request cancellation, please contact Hussainmart through our available customer-support channels and mention:

• • Order Number

• • Customer Name

• • Registered Mobile Number

• • Reason for Cancellation

We recommend requesting cancellation as early as possible because orders can move to processing or shipment quickly.

8. Important Note

Cancellation does not affect your rights under applicable consumer-protection laws. Where a product is defective, damaged, not as described, or otherwise covered by applicable consumer-protection requirements, the relevant Return & Refund Policy and applicable law will apply.

Hussainmart reserves the right to update this Cancellation Policy when necessary. Any updated policy will be published on this website.